Two students walking outside with KU gear on

Support & Guidance

Built into the experience and easily accessible by all audiences

Goal 5

Ensure support and guidance services are built into the experience and easily accessible by all audiences to guarantee the highest level of retention.


  • Ensure systems allow for students to cross campuses and formats without affecting their time to degree and funding.  

  • Coordinate with Academic Success and Student Success to line out access and plans to communicate services for online students including, Onboarding/Orientation , Student support , Bridging and orientation programs  , IT/ET, Counseling , Writing support , KUIDs , Technology , Library access , Financial aid , 24/7 365 student support , FAQs on all important areas (financial aid, advising, on-campus activity access, any restrictions for online students)   

  • Align the academic unit's needs with the expertise of Academic Success to precisely define the roles of navigators, academic advisors within the unit, and embedded advisors within Academic Success. This will specify the support resources Academic Support will offer for student assistance versus the additional responsibilities the academic unit will need to assume alongside their existing recruitment and academic advisor duties.

  • Ensure websites clearly identify resources, supports, curriculum, tuition and aid, enrollment, advising, graduation, etc. for online students, especially if there is a difference between online and on-ground.